Contact support
Reach the DropHaul team when a guide doesn't solve it.
If you've tried the steps in these guides and something still isn't working, reach out directly.
Email support@drophaul.app with what you were trying to do and what happened instead.
Include your company name and, if it applies, the driver, teammate, job, or invoice affected.
Never include a password, API token, or full payment card number in a support email. The DropHaul team never needs them to help you.
What you'll see
You'll get an automatic confirmation that your email was received. A team member follows up directly at the address you wrote from.
If something's not right
- You haven't heard back: check your spam or junk folder for the reply first. If it's genuinely been a while, reply to your original email so it stays in the same thread.
- Your issue is urgent: say so in the subject line and describe the impact, for example a driver who can't work or a customer who can't be billed.