A driver can't see a job
Find out why a job isn't showing up on a driver's schedule.
Open the job from the dispatch board and confirm it's assigned to that driver. Drivers only see jobs assigned to them.
Check the driver's role under Team → Members. Only teammates with the Driver role see the driver schedule view.
Ask the driver to check their connection. If their app is offline, new assignments won't appear until it reconnects, see The app is offline.
Ask the driver to pull down to refresh their schedule, or sign out and back in if the job still doesn't appear.
What you'll see
Once the assignment, role, and connection are correct, the job appears on the driver's schedule after a pull-to-refresh or the next sign-in.
If something's not right
- The driver's role changed recently: role changes take effect on their next refresh or sign-in. Ask them to reopen the app.
- Still not showing after reconnecting and refreshing: see Contact support.