Troubleshooting
Fixes for the most common sign-in, sync, and payment issues.
Start here if something isn't working the way you expect. Each page covers one problem and the most likely fixes.
I can't sign in
Magic link, phone code, or two-factor issues.
I didn't get an invite
Your invite email never arrived.
A driver can't see a job
A job isn't showing up on a driver's schedule.
The app is offline
What offline mode means and how to reconnect.
Notifications aren't arriving
Push, email, or SMS alerts aren't coming through.
Payments aren't showing correctly
Stripe or QuickBooks data looks out of date.
Contact support
Reach the DropHaul team directly.