Fix a DropHaul AI connection
Fixes for the most common problems connecting an AI app to DropHaul.
The app can't see DropHaul in a chat
Most apps let you switch connections on per chat. Look for DropHaul in the chat's + or tools menu and turn it on.
It's showing the wrong company
Remove the connection in the app (see Managing your connections) and connect again. You choose the company and the permissions from scratch.
It says access was denied or a tool is missing
The connection can only do what your DropHaul role allows, and only what you ticked when you connected. Remove the connection in the app and connect again to allow more.
The sign-in page says the request expired
The request stays open for ten minutes from when the app started it. Click Start again on that page, or go back to the app and reconnect. See Managing your connections for the full walkthrough.
You want to stop the app's access
Remove the connection in the app and it stops using DropHaul; nothing else in your account changes. See Managing your connections for the exact steps per app.
Still stuck? Email support@drophaul.app with the app you're using and what you saw. Never send a password, code, or token.